Shipping & Returns
Infantdecor is a B2B wholesale brand. Shipping timelines and charges vary by destination, carton count, and courier selection. If you need a committed delivery date for an event, tell us up front—we’ll recommend the best option.
Order processing
Orders are prepared after confirmation of products, quantities, and payment terms. Standard processing is typically 2–5 business days, depending on stock availability and order size.
For large assortments or custom packing/labeling requests, we’ll share an updated lead time during quotation.
Shipping, charges, and tracking
Shipping is arranged via trusted courier/transport partners. The shipping method and charges are confirmed in your quotation or proforma invoice.
Once dispatched, we share tracking details (when available). Risk transfers to the buyer upon handover to the carrier, unless otherwise agreed in writing.
Delivery checks (important)
Please inspect cartons at delivery. If there is visible damage, request a damage note from the carrier and photograph the outer cartons before opening.
Returns, replacements, and claims
Because we supply wholesale, we do not accept “change of mind” returns. However, we do support replacements/credit for the following:
- Wrong items shipped
- Manufacturing defects (verified)
- Transit damage (supported by carrier note/photos)
To open a claim, email sales@infantdecor.com within 48 hours of delivery with your invoice number, photos, and item quantities affected.
Need help with a shipment?
Share your city/country, approximate carton count, and target delivery date—we’ll respond with options and a quote.
This page is provided for general guidance and may be updated. Your final quotation/invoice terms take precedence where applicable.